ServiceNow Delivery Lead

(Full Time)

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KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 400 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

Our Compliance & Service Delivery Management Department is focused on designing, engineering, and managing processes for cloud native & hybrid platforms for the KPMG group of member firms, as well as providing compliance and cloud process advisory and delivery services to internal and external clients.

Your responsibilities:

As a ServiceNow Delivery Lead you will lead and manage the end-to-end delivery of ServiceNow based solutions for our clients, supported by a team of solution architects, business analysts, developers and testers.  You will manage individual projects to time, quality and budget, using your ServiceNow expertise and your project management experience to drive a successful outcome.

  • Define, manage and deliver complex technology delivery projects based on the ServiceNow platform.
  • Confirm project / programme scope along with accompanying resource and financial models.
  • Manage project deliveries to time, budget and quality
  • Manage and oversee project risks, issues and client reporting.
  • Operate as a trusted advisor to client stakeholders, up to and including CIO.
  • Challenge yourself to maintain your knowledge around the market segment, whilst developing technical breadth and depth of knowledge across numerous other areas. 
  • Build deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice.
  • Take a significant role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members.
  • Support the ServiceNow presales opportunity lifecycle.
  • Build constructive, working relationships with KPMG’s global network of ServiceNow experts.
  • Contribute to the development and implementation of product roadmaps.
  • Ensure the project delivery team complies with KPMG standards and frameworks.
  • Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm to help drive our Connected Consulting agenda.

What you bring in:

Preferred experience:

  • A track record of delivering complex technology projects on time and on budget for large global organisations within different industries
  • 3+ years project management experience implementing technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
  • 3+ years experience working with Agile SDLC methodologies 
  • Demonstrable experience of managing multiple teams (onshore and offshore) of considerable size and breadth (15+ team members)
  • Has an industry recognised project management qualification – Prince 2, APM Practitioner or Certified Scrum Master
  • ITIL Foundation Certification (V3 or V4 preferred)
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist (in at least 1 product suite)
  • Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations
  • Experience of managing external vendors as key stakeholders in overall project delivery
  • Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)
  • Strong leadership qualities and a passion for technology
  • The ability to build deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice
  • Exceptional organisational skills – able to work without supervision
  • Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
  • Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
  • Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
  • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
  • Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

What we offer:

  • The chance to work in a top talent team
  • Attractive remuneration
  • Knowledge in cutting-edge technologies
  • Opportunity for continuous training, learning and certification
  • Experience in an international and multicultural organization
  • Work on challenging projects with clients in various industries around the globe
  • Modern office environment
  • Additional health insurance
  • Life insurance
  • Free public transport card
  • Free sports facilities card
  • Hybrid working policy

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