Service Management Process Consultant with German


Warning: Undefined array key 1 in /home/kpmgitsb/public_html/wp-content/themes/kpmg-branding-theme/single-position.php on line 42

Warning: Attempt to read property "name" on null in /home/kpmgitsb/public_html/wp-content/themes/kpmg-branding-theme/single-position.php on line 42
(Full Time)

Related positions

KPMG IT Service OOD is a joint venture of KPMG IT Service GmbH and KPMG Bulgaria OOD. The company is an internal IT service provider for member firms in the KPMG group. We employ more than 600 people in Sofia and Germany and deliver the full spectrum of IT services to our clients, including: Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

We are enabling Service Management processes and introduce them to the organization, leading to improved customer satisfaction, operational efficiency and process clarity across the company. We are looking for an experienced process consultant to join KPMG’s Service Management team and act as a lead in the process transformation project.

Are you a seasoned service management expert who loves to work with internal stakeholders and customers? Do you want to be a part of a team that strives for excellence? Do you enjoy working in a cross-functional environment and helps teams improve their processes and adapt new ways of working?

If so and you are eager to work with us and help the company to continue organize, improve, and master its services, don’t hesitate and apply today.

Your responsibilities:

  • Engineer new and efficient service management processes
  • Plan process rollout, change and acceptance across the organization
  • Consult ITSM process stakeholders and decision makers
  • Conduct process and tools trainings
  • Prepare and negotiate SLAs, KPIs and OLAs
  • Develop service reports and dashboards in respective tools
  • Keep process related documentation up to date
  • Act as a process champion for the organization in Sofia

What you bring in:

  • Bachelor’s degree in Computer Science or similar
  • At least 3 years of experience as a process consultant
  • Expert knowledge in ITIL v4 or similar methodology is a must
  • Good knowledge and understanding оf ITSM processes
  • Hands on experience in implementing and managing SM processes
  • Great analytic, communication and presentation skills
  • Experience in a large enterprise environment
  • Good understanding of cloud solutions and cloud service offerings is an advantage
  • Fluent English and German languages
  • Cloud knowledge (or other technical technology) will be considered as an advantage
  • Ability for business travel in not more than 50% of the time

What we offer:

  • The chance to work in a top talent team
  • Attractive remuneration
  • Knowledge in cutting-edge technologies
  • Experience in an international and multicultural organization
  • Opportunity for business travel
  • Work on challenging projects
  • Hybrid working model
  • Modern office environment

    Apply now

    Allowed file types - pdf, odt, doc, docx

    * Mandatory fields

    If you wish to be included in future selections for available positions at KPMG IT Service, we need your prior consent, which you may state by selecting the option below. In this way you grant your consent for your personal data to be retained with the purpose to participate in future recruitment campaigns. In this case your data will be stored by KPMG IT Service for 2 years as of the end of the current campaign.

    © 2023 KPMG IT Service OOD, a Bulgarian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

    Privacy Overview
    KPMG ITS OOD Digital Presence

    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

    Strictly Necessary Cookies

    These are cookies that are needed for the normal operation of the website. Since these cookies are essential for its functioning, these cannot be deactivated through our Cookies Navigation Pane.

    The above cookies facilitate the very transmission of information in view of using the Internet or are stored in response to your actions while surfing by means of which you requested a particular service or functionality, such as the saving of information filled in forms, language preferences and other similar scenarios.

    For the use of these cookies we do not need to obtain your prior consent. Still, if you would like not to allow storage of this type of cookies, you may set your browser to block them. This will make it impossible for you to use some part of functionalities of our website.

    Cookies used:

    Provider Cookies Purpose Expiry
    addtoany.com __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
    google.com rc::a This cookie is used to distinguish between humans and bots. Persistent
    google.com rc::b This cookie is used to distinguish between humans and bots. Session
    google.com rc::c This cookie is used to distinguish between humans and bots. Session
    google.com NID The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language, how many search results you wish to have shown per page, and whether or not you wish to have Google’s SafeSearch filter turned on. 6 months
    Performance Cookies

    These are cookie that allow us to count the visits of our website and traffic sources, in order to analyse this information in the aim of enhancing the performance of our website functioning. By means of these cookies we may find out which pages are least popular and to gain insight on how visitors navigate through different pages.

    We use the information gathered by these cookies to extract statistical information about the visits and the functioning of our website. To use these cookies we need your prior consent. If you do not allow their use we will not gain information on when you visited our website and we will not be able to track its performance.

    Cookies used:

    Provider Cookies Purpose Expiry
    kpmg-its.bg _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
    kpmg-its.bg _gat Used by Google Analytics to throttle request rate 1 day
    kpmg-its.bg _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day