Senior Product Owner

Sofia (Full Time)

KPMG IT Service OOD is a joint venture of KPMG IT Service GmbH and KPMG Bulgaria OOD. The company is an internal IT service provider for member firms in the KPMG group. We employ more than 600 people in Sofia and Germany and deliver the full spectrum of IT services to our clients, including: Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

The role:

The Senior Product Owner will work with senior management to define and agree requirements, user stories/use cases, acceptance criteria and change management implications for a pipeline of ServiceNow related projects at KPMG. 

The Senior Product Owner must be able to communicate requirements effectively to technical and non-technical stakeholders. The role will be responsible for tracing the requirements during implementation to ensure that the developed system is consistent and in scope with the determined system requirements. May need to frequently assist or direct the testing function in development and evaluation of test cases and test results.

As a Senior Product Owner you will focus on:

The Senior Product Owner will be in charge of requirement gathering, assessment and evaluation while providing business analysis inputs, asking probing questions, driving stakeholder alignment and document requirements in a clear and organized manner.  This should achieve through:

  • Collection, analysis, evaluation and documentation of the business, data and functional requirements.
  • Documentation and presentation in a clear and unambiguous style of the Business Solution including:
  • Business processes
  • Data access and security needs
  • Issues and risks
  • Impacts (such as: to related business policies, organizations, or processes, training, IT architecture)
  • Analysis and providing of process improvement recommendations. 
  • The Senior Product Owner develops and presents artifacts describing the System Requirements including, as appropriate: Presentations, Diagrams and Process, FlowsUse Cases & User StoriesGap analysis and other requirements documentation as appropriate to document and communicate the System Requirements.

What you bring in:

  • An accredited college or university or foreign equivalent in computer science or related discipline
  • 7+ years business experience focused on business, process or systems analysis and requirements management
  • Strong quantitative and analytical skills
  • Ability to act quickly on issues and requests associated with business needs
  • Ability to work in a fast-paced team environment and self-manage, work well under pressure meeting tight deadlines and possess excellent interpersonal skills to work well with employees at all levels.
  • Ability to handle multiple tasks and support special project needs simultaneously
  • Exceptional communication skills; strong organization, problem solving, and management skills
  • Strong experience with Word, Excel, Project, Visio, Power Point, Teams, preferably exposure to Azure DevOps
  • Working knowledge and experience with ServiceNow implementations like ITSM, SPM and other ServiceNow experience
  • Possessing knowledge of techniques and deliverables for analyzing and documenting requirements related to portals, request forms, and workflows/tasks for ServiceNow implementations including ITSM, SPM would be a plus.  Knowledge of other ServiceNow modules is a plus.
  • Strong communications skills. 
  • Must be comfortable working in a global environment.
  • Experience working for a professional services firm preferred. 

What we offer:

  • The chance to work in a top talented team being part of a truly international organization
  • The opportunity to develop strong expertise in a fast pace industry segment in the area of cyber security compliance
  • Enhanced knowledge in cutting edge technologies
  • Working on challenging projects with clients in various industries across the globe
  • Ongoing trainings, certifications and continuous learning and development opportunities setting a clear career path
  • Attractive remuneration
  • Additional health insurance
  • Life insurance
  • Free public transport card
  • Free sports facilities card
  • Hybrid working policy

If you are interested in further exploring this career opportunity, please send us your CV.

Only shortlisted candidates will be contacted.

    Apply now

    Allowed file types - pdf, odt, doc, docx

    * Mandatory fields

    If you wish to be included in future selections for available positions at KPMG IT Service, we need your prior consent, which you may state by selecting the option below. In this way you grant your consent for your personal data to be retained with the purpose to participate in future recruitment campaigns. In this case your data will be stored by KPMG IT Service for 2 years as of the end of the current campaign.

    © 2023 KPMG IT Service OOD, a Bulgarian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

    Privacy Overview
    KPMG ITS OOD Digital Presence

    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

    Strictly Necessary Cookies

    These are cookies that are needed for the normal operation of the website. Since these cookies are essential for its functioning, these cannot be deactivated through our Cookies Navigation Pane.

    The above cookies facilitate the very transmission of information in view of using the Internet or are stored in response to your actions while surfing by means of which you requested a particular service or functionality, such as the saving of information filled in forms, language preferences and other similar scenarios.

    For the use of these cookies we do not need to obtain your prior consent. Still, if you would like not to allow storage of this type of cookies, you may set your browser to block them. This will make it impossible for you to use some part of functionalities of our website.

    Cookies used:

    Provider Cookies Purpose Expiry
    addtoany.com __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
    google.com rc::a This cookie is used to distinguish between humans and bots. Persistent
    google.com rc::b This cookie is used to distinguish between humans and bots. Session
    google.com rc::c This cookie is used to distinguish between humans and bots. Session
    google.com NID The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language, how many search results you wish to have shown per page, and whether or not you wish to have Google’s SafeSearch filter turned on. 6 months
    Performance Cookies

    These are cookie that allow us to count the visits of our website and traffic sources, in order to analyse this information in the aim of enhancing the performance of our website functioning. By means of these cookies we may find out which pages are least popular and to gain insight on how visitors navigate through different pages.

    We use the information gathered by these cookies to extract statistical information about the visits and the functioning of our website. To use these cookies we need your prior consent. If you do not allow their use we will not gain information on when you visited our website and we will not be able to track its performance.

    Cookies used:

    Provider Cookies Purpose Expiry
    kpmg-its.bg _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
    kpmg-its.bg _gat Used by Google Analytics to throttle request rate 1 day
    kpmg-its.bg _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day