Messaging Support Engineer

Sofia (Full Time)

Related positions

KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 400 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure. 
Our Modern Workplace Department is part of KPMG International. Currently we are expanding the services we provide internally to KPMG by forming brand new teams in M365, Identity and Access Management, Messaging and SCCM&End User Computing. These teams will administer industry standard as well as niche software providing service to more than 350 000 users. As part of the Messaging operations team, you will be working in an ecosystem within our Cloud Unit with more than 150+ professionals focused on operations, projects, and consulting. 
We are looking for professionals with different knowledge and expertise in the area of Messaging.

Your responsibilities

  • Manage large Exchange environment 

 – Manage mailboxes, shared mailboxes, distribution groups, etc.  
 – Sustain high availability of the hybrid environments 
 – Exchange Server maintenance   
 – Monitoring and daily health checks 

  • Provide Exchange Online support 

 – Manage mailboxes, shared mailboxes, distribution groups, etc. 
 – Support, administer and troubleshoot mail flow issues 
 – Migrate mailboxes between environments 
 – Investigate post migration issues 

  • Operate ProofPoint   

 – Administer inbound and outbound policies 
 – Manage and coordinate Product Vendors to drive ticket resolution 
 – Perform mail tracking requests 
 – Work closely with Security team to ensure anti-spam and anti-malware protection 

  • Rollout configuration changes 

 – Patching 
 – Configuration baseline changes 
 – Baseline verification  

What you bring in

  • Bachelor’s degree in Computer Science or a similar university degree 
  • At least 2 years of professional experience in Exchange management or related administration  
  • Microsoft related certification is a strong advantage 
  • Experience with Active Directory Domain Services and Azure Active Directory  
  • Experience with on premise Windows server technologies is an advantage. 
  • Some experience in scripting and automation and willingness to advance in automation using PowerShell 
  • Ability to follow operations manuals and instructions 
  • Ability to conduct root cause analysis of problems with moderate complexity 
  • Ability to solve incidents and perform troubleshooting with minimal supervision 
  • Very good written and spoken English 
  • Readiness to work on extended working hours   
  • Readiness for limited business travel for workshops, trainings, etc.

What we offer

  •  The chance to work in a top talent team 
  • Attractive remuneration 
  • Build кnowledge in cutting-edge technologies 
  • Opportunity for continuous training, learning and certification 
  • Experience in an international and multicultural organization 
  • Work on challenging projects with clients in various industries around the globe 
  • Modern office environment 
  • Additional health insurance 
  • Life insurance 
  • Free public transport card 
  • Free sports facilities card 
  • Hybrid working policy

    Apply now

    Allowed file types - pdf, odt, doc, docx

    * Mandatory fields

    If you wish to be included in future selections for available positions at KPMG IT Service, we need your prior consent, which you may state by selecting the option below. In this way you grant your consent for your personal data to be retained with the purpose to participate in future recruitment campaigns. In this case your data will be stored by KPMG IT Service for 2 years as of the end of the current campaign.

    © 2022 KPMG IT Service OOD, a Bulgarian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.