IT Sales Support Specialist

Sofia (Full Time)

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KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 400 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure. 

Your responsibilities:

  • Provide the Business Development team with data reports and sales guides
  • Monitor sales performance through sales tracking tools and report progress to sales representatives
  • Identify and keep up with sales trends in the IT industry
  • Help troubleshoot problems with customer orders, customer accounts and other related issues
  • Complete Monthly and quarterly Sales Opportunity reports and review any adjustments.
  • Work with Account Managers and support them in their daily routines
  • Support with contract creation and monitor contract process, RFPs & RFIs
  • Lead Customer Satisfaction initiatives
  • Identify where improvement is needed in sales practices and make suggestions for improvements

What you bring in:

  • 2-3 years of professional experience on a similar role in an IT company
  • Working knowledge of customer relationship management software and data analysis
  • Knowledge of sales practices and the most efficient customer service techniques
  • Strong communication and interpersonal skills and dedication to customer satisfaction
  • Excellent time management and organizational skills and the ability to multitask and prioritize
  • Knowledge of sales practices and the most efficient customer service techniques
  • Ability to interpret sales metrics and perform data entry
  • Proficient in computer software systems including MS Office,  MS Excel, MS PowerPoint
  • Ability to pay strong attention to detail
  • Ability to work well both in a team and independently
  • Bachelor’s degree in Business, Marketing or related field
  • Fluent in English language. German would be considered as an advantage.

What we offer:

  • The chance to work in a top talent team
  • Attractive remuneration
  • Build кnowledge in cutting-edge technologies
  • Opportunity for continuous training, learning and certification
  • Experience in an international and multicultural organization
  • Work on challenging projects with clients in various industries around the globe
  • Modern office environment
  • Additional health insurance
  • Life insurance
  • Free public transport card
  • Free sports facilities card
  • Hybrid working policy

    Apply now

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