Engagement Management Controller

Sofia (Full Time)

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KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 400 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

This position will play a key role in supporting the activities for the KPMG Delivery Network (KDN) Advisory engagement management from initial opportunity through contracting to invoicing.

The Engagement Management Controller (EMC) will be responsible for the sales, contracting and billing cycle between the KPMG and its customers and contribute to associated reporting & process enhancements.

This role will have primary responsibility for supporting member firms in their region through the end-to-end engagement process (contracting, timesheet management and invoicing.

Your responsibilities:

  • Ensure customers understand and follow the KPMG engagement management processes
  • Provide engagement management support to regional roles with opportunity and, demand tracking in KPMG internal systems.
  • Manage the contracting of opportunities with contracting teams including review of draft contract schedules, confirming scope of services, and pricing arrangements
  • Coordinate the internal review and approval of contracts, working with quality and risk management (QRM) and KPMG leadership as needed
  • Ensure correct information is provided to facilitate engagement setup in financial systems and ensure engagement is cleared from an internal process and approvals perspective to begin delivery of services.
  • Support the Delivery Centre Engagement Manager to ensure high quality time and expense data is provided to Central Finance team for invoicing
  • Analysis of invoices, confirming with the contract schedule if any special discounts need to be applied and coordination between the member firm and Central Finance team on invoice related questions
  • Support multiple regional engagements simultaneously with the engagement administration, project, process support to enable successful delivery of services our member firms
  • Support engagement tracking in our systems, tools including regular updating of opportunity, demand, contracting and approval statuses.
  • Work with other EMC for standardization of process, improvement opportunities across KPMG and learn from each other as the role evolves to cater to business needs
  • Develop and maintain workflow & process documentation for engagement management processes in KDN Advisory
  • Coordinate with KDN QRM team for ad-hoc requests such as non-standard services, contract clauses, templates and other risk related questions from member firms
  • Develop / implement metrics & tracking for measuring the engagement management life cycles
  • Produce monthly reports to leadership on agreed metrics & leverage them to identify opportunities for improvement
  • Identify and implement potential automation for contract expirations notifications, simplified intake, Engagement acceptance steps integration, Reporting dashboards

What you bring in:

  • Minimum two years of recent experience working in project Accounting, Finance or Billing preferably within a professional services environment
  • Bachelor’s degree from an accredited college/university in Accounting, Finance, Business or equivalent work experience
  • Very level of proficiency in Microsoft Office, including Excel, Word and PowerPoint; knowledge of financial and accounting applications is required
  • Prefer strong time management, planning, analytical and project skills with detail oriented with the ability to work on multiple concurrent assignments and must be proactive in day-to-day interactions as well as in formulating solutions to problems
  • Strong verbal/written communication, problem solving, organizational and judgment skills to support an environment driven by customer service and teamwork with an ability to build productive relationships with peers and leaders
  • Fluent in English

What we offer:

  • The chance to work in a top talent team
  • Attractive remuneration
  • Build knowledge in cutting-edge technologies
  • Opportunity for continuous training, learning and certification
  • Experience in an international and multicultural organization
  • Work on challenging projects with clients in various industries around the globe
  • Modern office environment
  • Additional health insurance
  • Life insurance
  • Free public transport card
  • Free sports facilities card
  • Hybrid working policy

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