SAP Account Manager

(Full Time)

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KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 400 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

Your responsibilities

• Building strong client relationships to maintain old business and acquire new mutual opportunities
• Negotiate commercial conditions with current and prospect customers
• Participate in customer retention, upsell and cross sell campaigns
• Understand the client’s business model and participate in account business plan execution
• Actively communicate with clients to ensure all of their business needs are translated, understood, and addressed properly
• Consistently plan, direct, and coordinate cross-functional teams and their activities
• Track development of opportunities. Monitor and control work progress while being on top of the requirements coming from the clients
• Bridge gaps across clients and teams by ensuring accurate communication in ways to enhance understanding
• Identify, assess and manage risks to the success of the initiatives
• Escalate issues related to schedules, working methods, resources, staff matters, or technical difficulties through appropriate channels in a timely manner. Resolve complaints and keeping track of all processes that pertain to the client’s aspirations
• Coordinate activities with other Business Development team members to identify areas for collaboration and synergy of projects
• Be up to date with key technology trends in the market and provide actionable insights to your account base
• Foster an environment of continuous improvement – constantly exploring ways to increase efficiency and productivity, reducing waste, and reducing costs


• Former hands-on experience in SAP transformation projects as a consultant and/or project manager
• Understanding of standard SAP business process (e.g. Purchase to Pay, Order to Cash, Record to Report)
• Former Business Development/ Account/ Project/ Service Management experience working with IT teams in an international environment (a minimum of 2 years)
• Experience in writing complex proposals with clearly defined value proposition
• Experience in contract negotiations
• Ability to develop and nurture relationships with various levels of senior management and executive management
• Effectively possess good leadership skills, positive attitude, top-level accuracy, and critical thinking. Strong communicational and organizational skills to coordinate efforts with attention to detail
• Time management and multitasking skills to handle multiple tasks, projects, and clients at once
• Determination to grow quickly in a truly dynamic environment
• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Ability to easily prioritize projects and execute initiatives with high quality in a timely manner
• Experience with project management tools used for task/time/resource management
• Fluency in English – excellent verbal and written communication skills

What we offer:

  • The chance to work in a top talent team
  • Attractive remuneration
  • Build кnowledge in cutting-edge technologies
  • Opportunity for continuous training, learning and certification
  • Experience in an international and multicultural organization
  • Work on challenging projects with clients in various industries around the globe
  • Modern office environment
  • Additional health insurance
  • Life insurance
  • Free public transport card
  • Free sports facilities card
  • Hybrid working policy

    Apply now

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